Terms and conditions
All fees and drug charges are subject to VAT at the current rate. Fee rates are determined by the time spent on a case, and also to the drugs, materials and consumables used. Our fee list is available on request. You can also request a detailed fee note for every consultation, surgical procedure or transaction with us.
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable cost of a course of treatment. Please bear in mind that any estimate given can only be approximate, as often, illness will not follow a predictable course.
METHODS OF PAYMENT
We accept the following methods of payment:
CHEQUE made payable to HOME FARM EQUINE LTD
DEBIT CARD – Switch, Solo, Mastercard, Visa, Delta
CREDIT CARD £10.00 minimum amount
ELECTRONIC TRANSFER – A/C No: 73511693/Sort Code: 20-50-21. (Please put name and invoice number as reference.)
Home Farm Equines terms are 30 days from date of invoice, NOT STATEMENT. All accounts are subject to a 5% discount if settled at the time of consultation. All unsettled accounts will receive a written reminder after 30 days, with surcharge of 10% added to cover administrations costs. Subsequent reminders will be sent every 30 days thereafter with a other added 10% interest (Commercial Debts Regulations 2002). After due notice to you the client, all overdue accounts will be referred to our Debt Collection Agency, and further charges will be levied in respect of costs incurred in collection of the debt (e.g. Correspondence, court fees, attendance at court, phone calls etc.) Any Cheque or Debit Card payments not honored, or any Cash tendered that is found to be counterfeit will result in the original account being restored with interest on the principal sum.
INABILITY TO PAY
If for any reason you are unable to settle your account as specified in the terms and conditions above, we ask that you discuss the matter as soon as possible with a member of our staff. Please note that instalments or part payments of any account may only be sanctioned with express permission of Matthew Barlow.
EQUINE HEALTH INSURANCE
Home Farm Equine supports the principle of insuring your horse against unexpected illness or accidents. However, we are unable to recommend specific policies. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your insurance company, unless by prior arrangement with Home Farm Equine.
OWNERSHIP OF RECORDS AND RADIOGRAPHS ETC
The care given to your animal may involve making some specific investigations e.g. Radiography or Ultrasound Scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record e.g. Radiographs remain the property of the practice.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS
No addition or variation of these terms and conditions will bind the practice unless it is specifically agreed in writing and signed by Matthew Barlow. No agent or person employed by, or under contract with the practice has the authority to alter or vary these conditions in any way.
All fees must be paid in advance, or at the time of the examination.
POSTAGE OF DRUGS
All drugs sent in the mail will be posted as recorded delivery, these will now have to be signed for and an additional charge of £1.00 will be added onto the normal postage charges. This letter details Home Farm Equine Terms and Conditions. Some aspects of these terms and conditions may not be relevant to you however if you need a further explanation or clarification, please do not hesitate to call us.